Shipping policy
Shipping & Delivery
Orders are shipped via Canada Post or UPS, Monday through Friday (excluding weekends and holidays).
Estimated delivery: 1–10 business days after shipment confirmation, depending on your location.
Please note:
- Out-of-stock items will be removed from your order and you will not be charged for them. In-stock items will ship as normal.
- We are not responsible for delays caused by the carrier once your package has been shipped.
For any shipping questions, contact us at online@theoldmill.ca.
Frequently Asked Questions
How long does shipping take? Orders are shipped Monday–Friday via Canada Post or UPS. Delivery typically takes 1–10 business days after your shipment confirmation, depending on your location.
How will I know when my order has shipped? You'll receive a shipping confirmation email with tracking information once your order is on its way.
Do you ship on weekends or holidays? No — orders are processed and shipped on business days only (Monday–Friday, excluding holidays).
What if my item arrives damaged? Please contact us at oldmillonline@tcc.on.ca within 48 hours of delivery with a photo of the damage. We'll work with you to make it right.
What if an item in my order is out of stock? If an item is unavailable, it will be removed from your order and you won't be charged for it. The rest of your order will ship as normal.
Can I exchange an item? Yes! We offer exchanges on regular-priced items within 15 days of purchase. Contact us at oldmillonline@tcc.on.ca or visit us in store to arrange an exchange.
Do you offer refunds? We offer store credit or exchanges only — no cash refunds. See our full Return & Exchange Policy for details.