Refund policy
Return & Exchange Policy — Online and In-Store Purchases
We gladly accept returns on regular-priced merchandise for exchange or store credit only (no cash refunds) within 15 days of purchase or order shipment date, provided items are in original, unused condition with tags attached and original receipt included.
After 15 days, we are unable to offer a credit or exchange.
To be eligible, your item must be:
- Unused and in the same condition as received
- In original packaging with tags still attached
- Accompanied by a receipt or proof of purchase
Final Sale Items — No Exceptions: Formalwear, jewellery, undergarments, altered merchandise, and sale/clearance items are final sale.
Partial store credit may be granted for: Items not in original condition, damaged, or missing parts for reasons not due to our error.
How to Return: Send your item to:
The Old Mill 82790 London Rd Blyth, Ontario, Canada N0M 1H0 Attention: Online Returns — Order #[your order number]
Please pack your return carefully. Items must be wrapped in shipping paper or placed inside a shipping box before applying your return label. Do not apply tape or labels directly to the original product box — damaged original packaging may result in your return being rejected.
Once received and inspected, we'll email you within a few days to confirm approval or rejection of your store credit.
Exchanges: Contact us at oldmillonline@tcc.on.ca or visit us in store. Please note we cannot guarantee exchange item availability. Send exchanges to the address above, marked: Attention: Online Exchange — Order #[your order number]
Return Shipping: Customers are responsible for return shipping costs. Shipping costs are non-refundable. The Old Mill is not responsible for lost return packages. We recommend using a trackable shipping service or purchasing insurance for items valued over $75.